1 Charterhouse Mews, London, EC1M 6BB.
Prime Resort Development creates luxury resorts featuring hotels and residences, restaurants, health and sports facilities in special locations.
WHAT WE COLLECT
Personal data means any information that can be used to directly or indirectly identify a specific individual.
We collect and process the following personal data about you when you interact with us, including:
information that you provide by filling out forms on our websites. This includes your name, telephone number and email address, plus any other details contained within a message field;
if you contact us via email we may store your email address and any other information you provide in that email, such as your name and telephone number;
health information we may collect about you in connection with your use of our health clubs, only where you provide this information to us;
any additional personal data that you may provide to us from time to time by telephone or by any other means. If you contact us by telephone, we may also record the call for training and service improvement purposes, and make notes in relation to your call; and
information provided to us by OpenTable if you make an online reservation for our restaurants.
When you visit our website we automatically collect technical information using cookies (See "About cookies”). This includes:
your internet protocol (IP) address;
details about the device and web browser you are accessing our website from; and
information about your visit to the site including traffic data, location data, web logs and other communication data.
LEGAL GROUNDS FOR USING YOUR PERSONAL DATA
In order to process and use your personal information lawfully, we rely on the following legal grounds:
the performance of a contract with you for provision of our services or to take steps at your request prior to entering into such a contract;
to comply with our legal obligations;
for our legitimate interests in ensuring effecting operation management and internal administration, exercise or defence of legal claims, product/service improvement and communicating with you; and
your explicit consent in connection with your health data.
HOW WE USE IT
We process personal data in the UK for the following specific and limited purposes:
responding to your enquiry or request and communicating with you by email or other electronic means, telephone or mail;
supplying our services to you;
managing and improving our website and services; and
complying with legal or regulatory requirements.
For the purposes of IT hosting and maintenance, this information is located on servers located within the UK.
If you have provided consent or we otherwise have the right to do so then we may send you direct marketing and promotional information by phone, email or SMS. If you no longer wish to be contacted for marketing purposes then you can unsubscribe via the link in any of our email or here or by contacting us using the contact details below under "Get in touch”.
HOW WE SHARE IT
We only share data with service providers that are necessary for the day-to-day running of our business and to ensure that we provide you with the best possible service. These include:
IT systems such as our email provider, hosting supplier and project management system;
marketing systems such as MailChimp and Google Analytics;
our professional advisers and financial partners who assist us for accounting and tax purposes; and
business partners who are able to provide services complementary to our own and allow us to provide specialist services, such as activity equipment providers.
HOW LONG WE KEEP IT
We will keep your personal data for as long as we need it for the purpose it is being processed for. When determining the relevant retention periods, we will take into account factors including:
legal obligation(s) under applicable law to retain data for a certain period of time;
statute of limitation under applicable law;
potential or actual disputes; and
guidelines issued by relevant data protection authorities.
Otherwise, we securely erase your information once this is no longer needed.
You have the following rights regarding your personal data:
For more information about your rights or if you would like to exercise any of your rights above, please make a request by contacting us using the contact details below under "Get in touch”.
A cookie is a small text file containing pieces of information downloaded to any internet enabled device when you visit a website. Find out more about cookies at http://www.aboutcookies.org.uk/
GET IN TOUCH
If you’re not satisfied with our response to any complaint or believe our processing of your information does not comply with data protection law, you can make a complaint to the Information Commissioner’s Office (ICO) using the following details:
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Telephone number: 0303 123 1113